Shipping policy
Where we deliver, how long it takes, how much it costs
Every order is shipped from France, delivered against signature, with tracking. Delivery times are counted from shipment, on working days.
| Country | Carrier and time | Orders under 60 € | Orders of 60 € or more |
|---|---|---|---|
| France (mainland and Corsica), Monaco | Colissimo, about 3 days (Monday to Friday) | 6.90 € | Free |
| Belgium | Bpost, about 4 days (Monday to Saturday) | 6.90 € | Free |
| Germany, Luxembourg, Netherlands | DPD, about 3 or 4 days (Monday to Friday) | 6.90 € | Free |
| Austria, Denmark, Finland, Greece, Ireland, Italy, Portugal, Spain, Sweden | DPD, about 4 days (Monday to Friday) | 8.00 € | Free |
| Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia | DPD, about 3 to 6 days (Monday to Friday) | 10.00 € | Free |
| Switzerland, Liechtenstein | Swiss Post, about 5 days (Monday to Friday) | 10.00 € | 10.00 € |
The exact delivery cost and options for your address are shown at checkout, before you pay. For Switzerland and Liechtenstein, which are outside the European Union, customs duties or local taxes may be charged on delivery (see article 7.2 of our Terms of sale).
This page repeats the relevant articles of our Terms of sale, translated from French. In case of any difference, the Terms of sale and their French version prevail.
9. Order preparation
We prepare orders as quickly as possible so that they are shipped quickly. Orders are generally prepared within 24 to 48 hours. However, we may fall slightly behind when there is a very high volume of orders (during a promotional period, for example).
10. Delivery
The Products are offered for sale to the countries listed in the table above. For logistical reasons, So Shape is not able to offer its service in the French overseas departments and territories.
10.1 Contact details
The Products are delivered to the address given as the "delivery address" when the Buyer orders (which may be different from the billing address).
Deliveries come with a proper invoice.
If the Buyer is absent, the carrier reserves the right to leave the parcel at the post office or pick-up point nearest to the home, or with a neighbour against signature.
The Buyer must provide some mandatory information that is essential to complete the transaction:
- their first name and surname and, where applicable, the first name and surname of the person to be delivered if different;
- the delivery address, which must be complete and detailed in order to allow and make the delivery of orders easier, and the billing address if it is different from the delivery address;
- a telephone number to contact them if needed (mandatory in particular for deliveries outside France).
Delivery is made by a carrier approved by So Shape.
Shipping costs are the Buyer's contribution to the costs incurred by So Shape (shipping, insurance or other costs) to send the product to the Buyer. They are set as a flat fee based on the value of the products ordered and are shown when ordering for the different countries to which orders can be delivered.
Shipping costs may change according to the rates applied by the carrier and will be shown when ordering. The shipping costs that apply to the order are those specified when the order is placed.
10.2 Delivery methods
Different delivery methods may be available, depending on the categories of Products, their size and their weight.
When ordering, the Buyer is informed of the delivery methods available for the Product(s) ordered and of any costs for each of these methods.
The Buyer must select the desired delivery method and give all the information needed for the Product to be delivered using that method.
10.3 Delivery time
A delivery deadline is given to the Buyer in their order confirmation email (delivery normally takes place within 15 (fifteen) working days of the order, unless otherwise stated in the confirmation email).
In case of a delay of more than 15 (fifteen) days compared with the delivery date announced in the order confirmation email, not justified by force majeure, and if the Products have not been received, the Buyer may cancel their order by registered letter with acknowledgement of receipt sent to the address in article 2 of our Terms of sale, and obtain a full refund of the amounts paid within 14 (fourteen) days, to the exclusion of any other compensation.
Please note that delivery may be subject to postal delays or other events beyond So Shape's control.
10.5 Out of stock after ordering
The Buyer is informed as soon as possible if the Product ordered is unavailable. They may then obtain a full refund of the amounts paid within 14 (fourteen) days, to the exclusion of any other compensation.
11. Receipt and checking of the order
11.1 Receipt and checking
The Buyer is responsible for properly receiving their products. So Shape products are delivered to the delivery address provided by the Buyer. All parcels shipped by the Company are delivered against signature. Please note: if you choose to change the delivery terms so that the parcel is left in the letterbox or in a safe place rather than against your signature, So Shape will no longer be able to insure your parcel in case of loss or theft.
The Buyer must check (or have the agent receiving the products in their name and on their behalf check) the visible condition of the packaging of the products on receipt, before signing the delivery note given by the carrier.
If there is a visible anomaly (damage, missing product, damaged parcel, broken products, etc.), the Buyer or the agent must, without fail and as soon as possible, write precise reservations on the delivery note: the number of missing and/or damaged parcels and/or products, and a detailed description of any damage (open or torn packaging, damaged or missing product). The Buyer must keep the items in the condition in which they were delivered (that is, with all their accessories and the other parts received with the products, in their original condition).
11.2 Disputed delivery
If you dispute the delivery of a parcel shown as delivered, we will ask you to open a claim with the carrier and to let us know.
We will also open an investigation.
A period of 15 days will apply from the opening of the claim, during which the carrier will inform us of the outcome of the investigation.
If the carrier accepts the claim, we may either refund the order or send it again.
If the carrier rejects the claim, we will ask you to go to a police station to file a complaint.
In any event, in case of proven non-delivery at the end of the agreed period or, failing that, no later than thirty (30) days after the conclusion of the contract, you may terminate the contract by registered letter with acknowledgement of receipt or in writing on another durable medium, if you have first asked for delivery to be made and we have not done so within a reasonable time. You may terminate the contract if we refuse to deliver the Products, or if the Products are not delivered within the agreed time and that date was an essential condition of the contract for you, a condition which must have been specified in writing and accepted by us at the time of the order.