What if my payment has been refused?

Posted by Wetzel Raphael on

Don't panic! Follow this advice:

  • Log on to your personal account in order to check the details of your debit card or your PayPal account. Make sure the submitted info is correct, e.g. correct expiration date, or name of card holder.
  • Make sure you submit the correct CVC code. It's the 3-digit number on the back of your card:

- The issuer of your card may have refused the payment. Contact your bank or PayPal;

If you've followed all the points above, try using another payment method or call us if you have any other questions!