Payment and promotions
Don't panic! Follow this advice:
- Log on to your personal account in order to check the details of your debit card or your PayPal account. Make sure the submitted info is correct, e.g. correct expiration date, or name of card holder.
- Make sure you submit the correct CVC code. It's the 3-digit number on the back of your card:
- The issuer of your card may have refused the payment. Contact your bank or PayPal;
If you've followed all the points above, try using another payment method or call us if you have any other questions!
It doesn't get any easier! :)
That's all!
No worries if you haven't received the e-mail confirming your order because of an error in the e-mail address you submitted. We will send you another after you write to us.
Certainly you can, and with A SINGLE CLICK from your account:
- Move your next parcel forward by two weeks.
- Postpone your next package by 15 days, as many times as you like.
- Suspend your subscription: we will keep your info but won't charge or send you anymore.
- Delete your subscription and all associated info.
- Modify the composition of your box a little bit or completely!
You are FREE!
No worries if you haven't received the e-mail confirming your order because of an error in the e-mail address that you've submitted, we will send you another after you contact us.
When you subscribe to the Smart Food Club, you swear by a bowl of quinoa that you will always eat when you are hungry without great sacrifices, but that you will now be smart and resort to Smart Foods instead of sweet things full of calories that aren't very filling!
Other than that, you will also receive 7 products of your choice out of the following every month:
- 1 bag of Chocolate Smart Muesli
- 1 bag of Red Berries Smart Muesli
- 1 bag of mixture for Smart Muffins with chocolate
- 1 bag of mixture for vanilla-flavoured Smart Muffins
- 1 bag of Smart Mug Cakes
- 2 bags of chocolate-flavoured Smart Pépites
- 1 bag of mixture for Smart Pancakes
If you choose the Super Smart Food Clube for 2 months, you will have twice as many products + 1 Smart Food and free shipping.
You can suspend, cancel, move the dates or change the frequency and the composition of the box as you like. Total freedom!
It all depends when you subscribe.
There are two "departures" a month: the 1st and the 15th (unless it's a Sunday). We try to make sure there's about 30 or 60 days between parcels.
We want to allow you a regular but FLEXIBLE rhythm! The first box will arrive like normal: 48h after you place your order.
Then, if you don't make any change, here's how it goes, according to the date of your first order:
- between the 1st and the 7th of the month: you will receive your products on the 1st of the following month
- between the 8th and the 23rd of the month: you will receive your products on the 15th of the following month
- between the 24th and the 31st: you will receive your products on the 1st of the month following the next.
Simple, right? Of course, you can alway modify the date of the next parcel.
- 1 bag of Chocolate Smart Muesli
- 1 bag of Red Berries Smart Muesli
- 1 bag of mixture for chocolate-flavoured Smart Muffins
- 1 bag of mixture for vanilla-flavoured Smart Muffins
- 1 bag of Smart Mug Cakes
- 2 bags of chocolate-flavoured Smart Pépites
-
1 bag of mixture for Smart Pancakes
If you like, you can even choose 7 of the same thing; you're free, no hassle! The price of each extra Smart Food will be reduced to 7€ compared to buying them separately in the Shop.