Can I return my parcel to you?

Posted by Anne So Rimasson on

You have 14 working days from the day of reception of the ordered products to change your mind without having to give any reason or extra payment, except return shipping.

The shipment must be made with a carrier that does registered mail and it is your responsibility.

  • The products must be unopened and in their original packaging.
  • The parcel must be sent during the two weeks following reception. Date of postmark will be taken as proof of postage.

You must write to us by registered mail to 10 rue de la Victoire, 75009 Paris, France, in order to inform us of your intention to exercise your right to return the goods. The letter must mention: the order number, the name of the buyer, the order date and the reason for returning the goods.

You must attach to the return parcel a copy of the bill without which we will not be able to reimburse you.

Don't forget: the return parcel is your responsibility until it arrives at our warehouses, so it's important that you keep proof of having sent it until it reaches us!

We will process your return as soon as possible after reception and you will receive a confirmation e-mail.We'll do our best to shorten the delay of reimbursement which may take up to 30 days after return. :)