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Payment and promotions

You can pay for your order online by Visa card or through a PayPal account. We don't accept any other payment methods at the moment but we're working on it!
It's not possible to pay for your So Shape order over serveral payments yet, sorry!
In order to use your promo code, at the end of your order, after having clicked on "I've read and accept the general terms of sale," type the promo code in the field on the right side of the page, just before paying.
You will be informed of our promotions by e-mail. You're welcome to create an account in order to receive them exclusively!

Don't panic! Follow this advice:

  • Log on to your personal account in order to check the details of your debit card or your PayPal account. Make sure the submitted info is correct, e.g. correct expiration date, or name of card holder.
  • Make sure you submit the correct CVC code. It's the 3-digit number on the back of your card:

- The issuer of your card may have refused the payment. Contact your bank or PayPal;

If you've followed all the points above, try using another payment method or call us if you have any other questions! 

We're sorry but our offers cannot be accumulated, otherwise we won't have anything to make new great products with! ;)
Not at all! You can stop whenever you like with a single click.
It doesn't get any easier! :)
You can do it anytime by logging into your account at least three days before the expected delivery date of your box. How? By clicking the button: "Modify my box".

That's all!
You can add Smart Food items to your subscription when you order. Each extra item costs 7€. We wanted it to be as clear as possible, hence the single price!
In case of vacation, you can certainly change your delivery address! The only limit is that we can't change the country for this address…
In order to modify your e-mail address, contact us!
No worries if you haven't received the e-mail confirming your order because of an error in the e-mail address you submitted. We will send you another after you write to us.

Certainly you can, and with A SINGLE CLICK from your account:

- Move your next parcel forward by two weeks.

- Postpone your next package by 15 days, as many times as you like.

- Suspend your subscription: we will keep your info but won't charge or send you anymore.

- Delete your subscription and all associated info.

- Modify the composition of your box a little bit or completely!

You are FREE!

You have to contact us in order to change your e-mail ;)
No worries if you haven't received the e-mail confirming your order because of an error in the e-mail address that you've submitted, we will send you another after you contact us.

When you subscribe to the Smart Food Club, you swear by a bowl of quinoa that you will always eat when you are hungry without great sacrifices, but that you will now be smart and resort to Smart Foods instead of sweet things full of calories that aren't very filling!  

Other than that, you will also receive 7 products of your choice out of the following every month:

  • 1 bag of Chocolate Smart Muesli
  • 1 bag of Red Berries Smart Muesli
  • 1 bag of mixture for Smart Muffins with chocolate
  • 1 bag of mixture for vanilla-flavoured Smart Muffins
  • 1 bag of Smart Mug Cakes
  • 2 bags of chocolate-flavoured Smart Pépites
  • 1 bag of mixture for Smart Pancakes

 

If you choose the Super Smart Food Clube for 2 months, you will have twice as many products + 1 Smart Food and free shipping.

You can suspend, cancel, move the dates or change the frequency and the composition of the box as you like. Total freedom!

It all depends when you subscribe.

There are two "departures" a month: the 1st and the 15th (unless it's a Sunday). We try to make sure there's about 30 or 60 days between parcels.

We want to allow you a regular but FLEXIBLE rhythm! The first box will arrive like normal: 48h after you place your order.

Then, if you don't make any change, here's how it goes, according to the date of your first order:

  • between the 1st and the 7th of the month: you will receive your products on the 1st of the following month
  • between the 8th and the 23rd of the month: you will receive your products on the 15th of the following month
  • between the 24th and the 31st: you will receive your products on the 1st of the month following the next.

Simple, right? Of course, you can alway modify the date of the next parcel.

You can choose 7 articles from:
  • 1 bag of Chocolate Smart Muesli
  • 1 bag of Red Berries Smart Muesli
  • 1 bag of mixture for chocolate-flavoured Smart Muffins
  • 1 bag of mixture for vanilla-flavoured Smart Muffins
  • 1 bag of Smart Mug Cakes
  • 2 bags of chocolate-flavoured Smart Pépites
  • 1 bag of mixture for Smart Pancakes

If you like, you can even choose 7 of the same thing; you're free, no hassle! The price of each extra Smart Food will be reduced to 7€ compared to buying them separately in the Shop.